Winword exe version 11.0 5604.0 stamp 3f314a2f faulting module msgrru32

Come for the solution, stay for everything else. Welcome to our community! One of our users is having a problem with Word When he opens a Word document it opens fine with no issues. The second, or any subsequent times this or ANY Word document is opened Word crashes see attached screenshot for error.

This is accompanied by the following error in Event Viewer: Faulting application winword. This is run in a Terminal Services environment, we have 3 load balanced servers and it happens on 3 all servers. However when I log the user onto another Terminal Server normally used for Remote Access this error does not occur.

I have tried deleting the users' local profile, but the error still happens. Justin Durrant. Join our community to see this answer! This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.

I have the same question Report abuse. Details required :. Cancel Submit. Hi, My name is Gary an independent advisor and I would be happy to help you out with your concern, May I ask what is the version of your windows 10?

Go to start menu and open settings with the gear icon 2. Open Updates and security settings 3. Choose Windows update 4. Click on check for updates Method 2: Re-register the dll file 1. Open start menu and search for command prompt 2. Right click and choose to run as admin 3. We can't guarantee quick solutions - Experts Exchange isn't a help desk.

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